Homey Rentals, Inc. (“Homey Rentals”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Homey Rentals operates exclusively in New York City (USA), but we accept online reservations from customers around the world, including the European Union (EU). We strive to comply with U.S. consumer data protection laws and international best practices, including the EU General Data Protection Regulation (GDPR), where applicable. We do not offer any loyalty or rewards program, and we do not sell your personal information. By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

Information We Collect

We only collect the personal information necessary to provide you with our rental services and to improve your experience. The types of data we collect include:

• Contact Information: Your name, email address, phone number, and postal address, which you provide when making a reservation or contacting us.
• Reservation Details: Information related to your booking, such as the rental property or item reserved, rental dates, and any preferences or special requests.
• Payment Information: If you make a payment, your payment card details and billing information. Note: We use a third-party payment processor (Stripe) to handle payments; your sensitive payment details (like credit card numbers) are collected and processed securely by Stripe, not stored on our systems.
• Account Credentials (if applicable): If our site allows account creation, we may collect login credentials (such as username and password).
• Communications: Copies of your communications with us (emails, inquiries, feedback) and any information you choose to provide in those communications.
• Device and Usage Information: When you visit our website, we automatically collect certain data about your device and how you interact with our site. This may include your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the dates/times of access. We collect this via cookies and similar tracking technologies (see Cookies and Tracking below).
• Cookies and Analytics Data: Data collected through cookies and web beacons – for instance, Google Analytics may collect information about your browsing actions and site usage. This may include information about how you arrived at our site, which pages you viewed, how long you stay, and other site behavior. This information is generally aggregated and does not directly identify you, but it may be considered personal data in some jurisdictions (such as the EU).

How We Use Your Information

Homey Rentals uses the collected information for the following purposes:

• To Provide and Manage Services: Process your reservations and payments, arrange rentals, send confirmations and updates, and deliver requested services.
• To Communicate with You: Send service-related communications (booking confirmations, reminders, check-in instructions, support responses) and respond to inquiries.
• For Marketing and Newsletters: With your consent or as permitted, send promotional messages via Mailchimp. You can opt out at any time.
• Analytics and Improvements: Use tools like Google Analytics to understand and improve site performance and user experience. Data is aggregated and de-identified where possible.
• Personalization (Cookies): Remember your preferences and tailor the site via cookies.
• Security and Fraud Prevention: Use data to secure our platform, verify identity, and detect or prevent unauthorized activities.
• Legal Obligations and Rights: Comply with laws (tax, accounting), defend legal rights, and retain information as required.

Legal Bases for Processing (EU/EEA/UK Users)

If you are located in the EU, EEA, or UK, we process your personal information on one or more lawful bases under GDPR: (1) Contractual necessity; (2) Legitimate interests; (3) Legal obligation; and (4) Consent (which you may withdraw at any time).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website. Types of cookies:

• Essential Cookies: Required for site functionality (sessions, preferences).
• Analytics Cookies: Google Analytics for site usage. We configure anonymization and honor consent choices.

We present a cookie consent banner to certain visitors. You can manage or delete cookies via your browser settings or opt out of analytics tools.

Sharing of Your Information

We do not sell your personal information. We share data only with:

• Service Providers: Stripe, Mailchimp, Google Analytics, hosting/IT support—under contract to safeguard data.
• Business Transfers: In a merger/acquisition, subject to confidentiality agreements.
• Legal Compliance and Protection: To comply with legal processes or protect rights (subpoenas, fraud investigations).

Data Retention

We retain personal information only as long as necessary for services, legal compliance, or business needs. Examples:

• Customer and transaction data: kept for service duration and required reporting.
• Marketing data: until you unsubscribe or opt out.
• Analytics data: per provider retention settings (e.g., 14 months).

When no longer needed, data is deleted or anonymized.

Data Security

We implement technical and organizational measures (SSL/TLS, firewalls, access controls, employee confidentiality) to protect data. No method is 100% secure; transmit information at your own risk. We improve security continuously and will notify you of any data breaches as required by law.

International Data Transfers

Your data may be processed and stored in the U.S. or other jurisdictions. When transferring EU data, we use Standard Contractual Clauses or other safeguards. By using our site, you consent to such transfers.

Your Rights and Choices

You have rights such as access, correction, deletion, objection, restriction, data portability, and withdrawal of consent. We honor Do Not Track (DNT) and Global Privacy Control (GPC) where applicable. California residents have additional rights under CCPA/CPRA.

Children’s Privacy

We do not knowingly collect data from children under 13. Parents or guardians may request deletion of any such information. We comply with GDPR rules for minors under 16 in the EU.

Changes to This Policy

We may update this Privacy Policy; changes appear here with a new “Effective Date.” Significant changes may be highlighted via notifications.

Contact Information

Homey Rentals, LLC
Attn: Privacy Officer
169 Madison Ave STE 11943, New York, NY 10016, USA
Email: support@homeyrentals.com